Customer services
Our Policy: Up to 30 Days to Change Your Mind!
With BeCoffee.ca, you can return the product within 30 full calendar days from the date you receive your package.* From the 1st to the 7th day, you can request an exchange, credit or refund (excluding sale products), and from the 8th to the 30th day you can request an exchange or credit only.
In all cases, products must be returned in their original condition, packaging included (with the label and any accessories) and in perfect resale condition. They must not have been used, washed or damaged. All merchandise will be inspected upon receipt.
When your product is part of a set, BeCoffee must receive the entire set as the return. Please note, we will not refund shipping costs if the item was damaged during shipping.
Damaged Item Policy
Any damaged item must be notified by email with pictures of items AND packaging at [email protected] within 7 business days from the delivery of goods. Claim that will meet those criteria will be eligible to a refund exception of the shipping fee. BeCoffee keep the right to refuse any refund.
To ensure that we process your return efficiently, we strongly suggest that you follow the procedure described below when returning your merchandise to BeCoffee:
1) Explain by email why you return your merchandise at [email protected]
2) Return your order by Canada Post to the following address:
BeCoffee
1375 rue Frank-Carrel,
Bureau 33
Québec, Québec G1N 2E7
Canada
3) Keep the Canada Post tracking number. With this number, we can guarantee receipt of your return package. The customer is responsible for the costs of return.
Please allow up to 10 days for us to receive your return. Once the package is received, we will examine and process your items within 48 hours to ensure that you receive your exchange, credit or refund as quickly as possible. All refunds will be automatically credited to the bank account or PayPal account used to make the original purchase. In the event we are unable to provide you with a suitable replacement item, we will promptly notify you by email.
Has my return been received?
We will send you an email when your return reaches our warehouse. In the event you have not received a confirmation of receipt by 10 days after returning your package, please contact customer service at: [email protected].
BeCoffee has chosen PayPal & Stripe for online payments in order to secure transactions with SSL encryption technology. This technology makes your personal information and credit card information illegible while they are sent to the server during payment.
Protecting your privacy is at the top of our list of priorities. As a result, we have a strict policy that prohibits the sale, loan or rental of all personal information that you may provide when you register to our online store. Any personal information obtained during your visit is used only with your consent. We use it only to process your order properly and to make your shopping experience as enjoyable as possible.
Our Privacy Policy
BeCoffee knows how important it is to protect the personal information collected. We would like for every customer’s experience to be risk-free during their visit to our online store. With this goal in mind, we have developed an adapted Privacy Policyto explain our guidelines for personal information collection and use.
Personal information includes your first and last names, your full mailing address and your email address. BeCoffee keeps confidential this nominative information collected from buyers when they register.
To create a customer account, you will also be asked to create an optional username and password that will be used to identify you on the BeCoffee site. When you make a purchase, you must provide your credit card information in order to complete your secure payment transaction through PayPal. In order to reduce the risks of fraud or improper use of personal information, the mailing address for your BeCoffee account must be the same as the one for your credit card account. This information is strictly personal and will never be provided to third parties. BeCoffee will never have direct access to your credit card number.
We will use your personal information to communicate and correspond with you, as well as to answer your requests. With your consent, we may also send you emails or other messages about products or services that we feel may interest you, from time to time.
Use of Cookies
In order to personalize our service, we use cookies to inform us of your visit on our site. Cookies help to improve the convenience and use of the BeCoffee site. These cookies also enable you to be recognized as a site user if you open a BeCoffee account and you visit the store often. You will not have to enter the same information each time. You may choose to block cookies, if your browser allows it, but your use of the BeCoffee site could be affected as well as your access to certain functions. You may also be unable to perform any transactions on the site.
Contest Participation
We frequently organize contests. To participate in them, you must be registered with the BeCoffee site, and as a result, share your contact information. The information collected during your participation in a contest will automatically serve to communicate with you if you are declared a winner.
Information Automatically Collected
BeCoffee automatically collects certain non-personal information about BeCoffee website users. This information does not identify you. It includes your internet service provider’s IP address, the time and date when you visited the Website, the address of the Website from which you were directed to our site, the operating system you use, the sections of the Website that you visit,the Website pages you read and the images you look at, as well as the content you downloaded from the Website.
This non-personal information is used to administer and improve the BeCoffee website.
Links to Other Websites
Our website may contain links to other sites or internet resources. When you click on one of these links, you communicate with another website. BeCoffee is in no way responsible for these other sites or internet resources, nor for any of their collection, use and disclosure of your personal information.
We encourage you to read these other sites’ privacy policies to understand how they collect and use your information.
Disclosure to Service Providers
BeCoffee may share your personal information with certain service providers to verify and validate your information and to answer your questions. Service providers include credit card issuers, primarily. In order to reduce the risk of fraud or improper use of personal information, BeCoffee can also verify your personal information, including your address and information about your credit card, with the service providers.
We take reasonable measures to ensure that your personal information will be used according to this policy. If you do not wish for us to provide your personal information to these service providers, we may be unable to process your request.
Legal Disclosure
BeCoffee may disclose your information as permitted or required by law. For example:
- To a government institution or to any other person or entity that has asserted its legal authority to obtain this information.
- If we have valid reason to believe that it could be useful in an investigation into illegal activity.
- To comply with a summons, warrant or a court order, from a person or entity with the authority to require disclosure of this information.
- To comply with court decisions regarding reporting and providing information.
- To our legal counsel
Conservation of Personal Information
We keep your personal information as well as your order history. You have a right of access and rectification to your personal information and you canrequest that they be removed from our records at any time. To exercise these rights, simply accessyour online BeCoffee account or write to us at [email protected]
Modification of this Document
This document may be modified over time in the simple goal to adapt to changing technologies and laws.We may add, modify or remove wordings if we believe it is appropriate to do so. Each time we update this document, we will include the date on which the modifications were made.
Refund Policy
Refunds take 5 to 10 business days to process. This timeframe varies depending on the parties involved and the bank. A payment made through your PayPal account from a credit card or a bank account will be refunded directly into your PayPal account.
For information or custom request, please email us at [email protected]
Last update: August 26, 2019